Unless stated otherwise you may return most new items within 10 days of delivery for a full refund. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If for whatever you cannot log in to do this, please send an email to firstname.lastname@example.org with your order # in the subject to request a return.
Return shipping is paid for by the customer. If returns are sent without authorization (RMA) we will issue a 20% restocking fee, which will be deducted from the refund.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.